Refund and Returns Policy

Last updated: 02/26

At The Preferred Aunt, we specialize in digital products designed to provide immediate access upon purchase. Please read this Refund and Returns Policy carefully before completing your order.

Digital Products and Instant Access

All products sold are digital downloads. Once your purchase is completed, you will receive immediate access to the product files. Because of the nature of digital products, all sales are generally considered final.

By completing your purchase, you acknowledge that you are receiving instant access to digital content and that this access begins immediately after payment confirmation.

Refund Policy

Due to the non-returnable nature of digital products, we do not offer refunds once a file has been accessed or downloaded. This policy helps protect our content from unauthorized use, duplication, or distribution.

However, we understand that exceptional situations may occur. Refund requests may be considered on a case-by-case basis in the following circumstances: if you experience a technical issue that prevents access to the product and we are unable to resolve it, if you were charged multiple times for the same purchase, or if the product delivered is significantly different from its description.

Refund requests must be submitted within 14 days of purchase and must include your order number and a clear explanation of the issue.

Non-Refundable Situations

Refunds will not be granted for reasons such as a change of mind, lack of use, misunderstanding of the product content, compatibility issues with your device or software, or failure to read the product description before purchasing.

We encourage all customers to carefully review the product details before completing their order to ensure it meets their expectations.

Returns

Because our products are delivered digitally, returns are not possible. There is no physical item to return, and access to the digital content cannot be revoked once delivered.

Exchanges

We do not offer exchanges for digital products. Each product is sold as a standalone digital item as described on its respective product page.

Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute without first contacting us may result in suspension of access to our products and services. We encourage customers to contact us directly so we can resolve any issues in a fair and timely manner.

Customer Support

If you encounter any issues with your purchase or have questions regarding this policy, please contact us at:
Email: contact@thepreferredaunt.com

We aim to respond to all inquiries within a reasonable timeframe and will do our best to assist you.

Policy Updates

We reserve the right to modify this Refund and Returns Policy at any time. Any updates will be posted on this page with a revised “Last updated” date.